Join Scott Abel, The Content Wrangler, and myself, THIS FRIDAY (February 4th) for a lively discussion about the changing face of customer support on the web. You’ll learn how innovative organizations are leveraging the power of collaborative authoring, user-generated content, social currency, feedback and ratings to improve customer service and support.
You’ll discover the importance of collaborating with your customers to produce experiences that meet — even exceed — customer expectations. And, you’ll find out how collaborative support communities can help organizations create loyal customers, improve productivity, increase sales, and reduce expenses.
Hosts MindTouch will be is giving away a FREE COPY of my book of “Wiki: Grow Your Own For Fun and Profit” to the first 50 attendees to the live event.