As I mentioned in a previous post, later in October I will be taking part in the WikiFest panel as part of this year’s Wiki Symposium in Orlando.
As a small taster for those who can’t join us (but if you are free that week, I encourage you to make the trip to Florida), here’s the brief presentation description I submitted:
Round Tripping – The Holy Grail of Documentation Wikis – Myth or Promise?
More and more companies are using the wiki platform to publish their product and design documentation online. One of the main attractions of taking this approach is the hope that the documentation users will both comment on, and contribute to, the documentation set. In other words that the companies will move from developing documentation based on theory to documentation based on the collective experience of the community. But how do you manage that user generated content? Many are looking towards a solution that will automate the integration of feedback into their source content. This presentation will look at if that goal is feasible, manageable, or even desirable.